All of our orders are packed securely and with the utmost care, and are sent out on the next working day at the latest.
All orders are sent with Royal Mail, as we believe that to be the most reliable carrier at this time.
CardRush can't be held responsible for lost, delayed or misrouted orders. However, we will do our utmost to work with both the customer and the relevant postal carriers to find a solution should any of the above occur. In almost all cases this will result in the customer being refunded, depending on the outcome of the postal carrier's investigation.
Should your order arrive damaged, please contact us with photographic evidence of the parcel and its contents. This will help us to quickly and accurately resolve issues with our postal carriers.